If you need to return a product purchased from Pet Supply Discounts, you must send an e-mail requesting the authorization for the return. You, as the buyer are responsible for the return shipping, If you prefer, we can send you a prepaid label which would be cheaper than if you purchased a label at a carrier. The cost would be deducted from your refund with your permission. The original shipping paid for the product is not refundable whether it was paid for by the customer or by Pet Supply Discounts because carriers do not refund used labels. All returns must be made within 30 days of receiving the product. No returns will be accepted after the 30 day deadline. Please use FedEx, UPS or USPS for returns. Pack N Ship stores such as the UPS store will charge more, so if you pack it yourself and take it to a UPS, FedEx or USPS drop off, your shipping charge will be cheaper. All returns must be in resellable condition with all parts included unless you have a defective product.
If your product is defective then you must inform Pet Supply Discounts as soon as you receive the product or within 5 days of receiving the product. Damage or Wrong Item: We will ship you a new replacement item (or part) at no charge to you. If your item is damaged, defective or broken, please attach a picture to an email to show us the damage. If you choose not to accept a replacement product (or part) then please process as a normal return. If the product was damaged in shipping, we need a picture of the damaged product and the box it was shipped in so we can file a claim with the carrier.
XPower will accept returns within 30 days of purchase with an RMA number which you must get from Pet Supply Discounts before shipping. The customer is responsible for return shipping costs. Items must be returned in unused, resalable condition with original packaging and all parts included. Please put the Return Merchandise Authorization (RMA) Number on the outside of the box. Returns are subject to a 15% restocking fee.
We hope that you are pleased with all of the products purchased from us; however, if a refund is needed, we will be happy to assist you.